Friday, December 14, 2018

Consultation

ASAPconnect, in partnership with technical assistance (TA) providers across California, aims to enhance the quality of TA for after school programs. TA has been defined as ongoing, needs-driven support services to create effective and quality before and after school programs. Effective TA delivery starts with TA providers possessing the Foundational Competencies.  In addition to the Foundational Competencies, TA providers may utilize a range of TA strategies to impact the quality of after school programs. ASAPconnect has defined and outlined core competencies for five strategies including training, mentoring, coaching, consulting and providing and brokering resources.

The following competencies serve as a guideline for professional growth and development for TA providers who “Provide Consultation” in the field.

Definition of Consultation: Working in collaboration with a program focusing on organizational and programmatic issues or needs.

Core Competencies

  1. Relationship Building

    1. Works effectively with diverse group of people, including identifying common interests and goals.
    2. Demonstrates an understanding of the impact of the issue or problem on the work experience and performance of the staff and the consumer of the services.
    3. Defines and clarifies roles, sets realistic expectations and responsibilities.
  2. Skills, Knowledge and Abilities

    1. Demonstrates expertise in applying knowledge and skills in specific area of focus.
    2. Demonstrates flexibility and a positive attitude in delivering assistance to meet the changing needs of the client.
    3. Demonstrates knowledge of how organizations and/or systems are structured and the process of change within organizations and/or systems, as relevant to identified needs or issue.
  3. Processes and Practices with clients

    1. Identify needs or issues based on conversations with client.
    2. Develop workplan based on identified needs or issues, including clearly defined work steps, timeline, and outcomes with client.
    3. Encourage program to assume leadership role in identifying needs and implementing change through impovement plans and address program's mission.
    4. Deliver necessary resources and information, research or data.
    5. Facilitate buy-in within a group for change that produces measurable and sustainable outcomes.
    6. Provide results oriented leadership to program that emphasizes continuous learning through sharing, joint problem solving, and developing partnerships.
    7. Track progress of process and communicates with client.
    8. Assess effectiveness of the process, identify challenges and barriers, and make suggestions/recommendations for adjustments as needed.
    9. Build clients' self-sufficiency or capacity in content area, when appropriate.

Consultation Self-Assessment Tool
BOOST 2010 ConnectUP 

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